GUARANTEE

We offer a full, money-back guarantee on any purchase by following our
return policy:

If the item is not as described, please contact us within 5 days of receipt of
goods and providing the item is returned to us by mail under your insurance
in the same condition as it was sent to you, we will refund in full the purchase
price.

PAYMENT

We accept most major credit cards including VISA, MASTERCARD and
AMERICAN EXPRESS. We also accept PayPal and PERSONAL CHEQUES
(must be cleared by Bank prior to shipping) made payable to Louis Wine Ltd. For PayPal and DIRECT CREDIT TRANSFER, please contact us for banking information.

Our prices are in US dollars. For conversion to other currencies, please see our
currency converter.  Because we are located in Canada any credit card
payments will be converted by your credit card company to your local currency at their rate prevailing at the time of purchase.

WHEN YOU WISH TO PURCHASE AN ITEM

Please contact us to ensure the item is still available. Quote the stock item,
number and title of the item with the $ price.  Please provide your name,
address, phone and fax numbers, email address and if applicable, credit card
details, (card type, number, expiration date and name on card)

SHIPPING

We offer several methods of shipping including standard courier, next day
courier (where possible) and registered post. Insurance is also provided. 
Please contact us for a shipping quotation on each item.
We do not charge for packaging. We will provide full documentation on all invoices including certificates of Antiquity and Origin if required.